Privacy Policy
This policy explains what personal information Matterhorn collects, why we collect it, who we share it with and the rights you have under South African law.
1. Who we are
1.1Responsible party. Matterhorn Asset Management (Pty) Ltd, registration number 2026/071362/07 (Matterhorn, we, us), is the responsible party for personal information processed through this website and in the course of our property management services, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA).
1.2Contact. Questions about this policy or your personal information can be sent to our Information Officer at info@matterhornasset.co.za or +27 76 554 5115.
2. Information we collect
2.1Website enquiries. When you complete the enquiry form we collect your first and last name, email address, the number of properties you own and, if you choose to give them, your phone or WhatsApp number, your suburb or area and your message. The time of the enquiry and your IP address are recorded with it.
2.2Direct contact. If you email, call or message us on WhatsApp, we receive the contact details and content you send.
2.3Clients and tenants. Where we manage a property, we process the information reasonably needed to do so. This may include identity and contact details, lease and tenancy records, rental payment and account information, banking details for disbursements, maintenance records and related correspondence.
2.4What we do not collect. This website does not use advertising or analytics cookies and does not ask for identity numbers, banking details or payment information.
3. Why we use it
3.1Responding to you. To answer your enquiry and, if you ask us to, arrange a consultation.
3.2Providing our services. To perform our property management services, administer the mandate with a landlord and communicate with tenants, contractors and other parties involved in a property.
3.3Legal duties. To comply with laws and regulatory requirements that apply to us, and to establish, exercise or defend legal claims.
3.4No marketing lists. We do not add website enquiries to a mailing list and we do not sell personal information.
4. Lawful basis
4.1Basis for processing. We process personal information where it is necessary to take steps at your request before concluding a contract, to perform a contract, to comply with a legal obligation, or to pursue our legitimate interests or yours, and otherwise with your consent.
5. Who we share it with
5.1Service providers. We may share relevant personal information with service providers, contractors, attorneys, insurers, payment and banking providers, technology providers and regulators where reasonably necessary for an authorised purpose or required by law.
5.2Website and email hosting. This website and our email are hosted in South Africa by our hosting provider, which processes enquiry emails on our behalf.
5.3Third-party content. This website loads fonts from Google Fonts and photographs from Unsplash. Your browser connects to those services to fetch them, which shares your IP address with them. If you choose to contact us on WhatsApp, your messages are handled by WhatsApp under its own privacy policy.
5.4Transfers outside South Africa. Some of these providers operate outside South Africa. Where personal information is transferred across borders, we take reasonable steps to ensure it is protected as required by POPIA.
6. How long we keep it
6.1Retention. We keep personal information for as long as reasonably necessary for the purpose for which it was collected, to comply with legal or regulatory duties, to resolve disputes and to establish, exercise or defend legal claims. Enquiries that do not lead to a mandate are deleted once they are no longer needed.
7. Security
7.1Safeguards. We apply reasonable technical and organisational safeguards appropriate to the nature of the information and the risks reasonably known to us. This website is served over an encrypted connection.
7.2Incidents. If we become aware of a material security compromise affecting personal information under our control, we will take the steps required by law, including investigation, containment and any required notification to you and the Information Regulator.
8. Your rights
8.1Your rights under POPIA. You may ask us whether we hold personal information about you, request access to it, ask us to correct or delete it, object to our processing of it and withdraw consent where processing is based on consent.
8.2How to exercise them. Email info@matterhornasset.co.za. We may need to verify your identity before acting on a request.
8.3Complaints. If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za or POPIAComplaints@inforegulator.org.za.
9. Changes to this policy
9.1Updates. We may update this policy from time to time. The current version is always published on this page, with the date it took effect shown above.